DALLAS—June 16, 2020—Southwest Airlines Co. (NYSE: LUV) today announced plans to keep middle seats open through at least September 30, reinforced its face mask policy and added another layer of confidence for travelers by requiring Customers to complete a Health Declaration prior to traveling.
As Customers begin to travel again, Southwest also launched a sale offering low domestic fares starting at $49 one-way to select destinations today through June 18, 2020, 11:59 p.m., CDT.
Examples of Southwest Airlines' low fares:
· As low as $49 one-way nonstop between St. Louis and Nashville
· As low as $49 one-way nonstop between Chicago (MDW) and Minneapolis
· As low as $79 one-way nonstop between Oakland and Seattle
· As low as $99 one-way nonstop between Denver and Phoenix,and
· As low as $109 one-way nonstop between Houston (HOU) andBaltimore
Both the number of seats and days of week of these fares are limited. Blackout dates also apply. See complete fare rules, terms and conditions below.
The Southwest Promise outlines policies and protocols designed to further the comfort of Customers and Employees throughout their travel journeys. The carrier has bolstered communication of its round-the-clock cleaning efforts and distancing protocols through new videos that overview the travel journey of Southwest Customers through airports and onboard. Today, we are announcing additional enhancements to the Southwest Promise.
Employee and Customer Safety is, and always will be, the carrier's top priority from check-in to deplaning the aircraft. Today, Southwest announced that middle seats will remain open through at least September 30, 2020, to provide Customers more personal space onboard and promote physical-distancing.
Customers may still pick their own seat, and Southwest will not block or direct seating. In the open seating environment, families or those traveling together may sit together.
Southwest is announcing an additional element of the Southwest Promise by introducing a Customer Health Declaration which must be acknowledged during online check-in beginning on June 16. Customers will now be required to acknowledge an awareness of the carrier’s face covering policy and confirm they do not have symptoms of COVID-19 and have not been diagnosed with, or exposed, to COVID-19 in the 14 days prior to travel. They will also have to confirm they do not have a fever when they travel. The declaration will appear during the online check-in process via the Southwest app, Southwest.com, SWABIZ.com, and the carrier’s mobile website.
“The introduction of the Customer Health Declaration is an additional layer offered by our Southwest Promise. As part of this commitment, Southwest is performing enhanced cleanings and giving special attention to our airport locations and aircraft to support Customer and Employee well-being. Now, we ask that our Customers join us in these efforts by acknowledging their personal wellness prior to flying with us,” said Tony Roach, Managing Director, Southwest Customer Experience. “When Customers are ready to fly again, the Southwest Team is ready to welcome them with our ongoing commitment to safety and comfort, paired with our low fares.”
In addition to the Customer Health Declaration, Customers will notice these Southwest Promise highlights the next time they fly:
· Boarding in groups of 10 to allow for distancing and queuing only on one side of boarding poles
· Airport signage and floor markers encouraging distance throughout gate areas
· Plexiglas® at ticketing and gate counters, and baggage service offices
· If Customers forget a face covering, a mask will be provided
· Hand sanitizer will be available in airport locations